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Privacy Policy

Who are we?

Synchronix Limited, registered in the UK (company number 13040413)

We are committed to protecting the privacy of our website visitors, clients and, as a market research company, the privacy of research respondents. We want to provide a safe and secure service where we deal with your personal information. This means information that identifies you personally such as your name, photo, contact details, or data that can be linked with such information in order to identify you.

What personal information do we collect about you?

We collect and process your information in the following ways:


If you’re filling in the contact forms on our website

We will always ask for your consent when adding you to lists and you should know what you’re signing up for – be it, marketing mail or receiving content relevant to you from us. 

If you’re completing a survey or engaging in a questionnaire

We collect information for market research purposes only.

The information you provide will normally be used to help a client better understand how well they’re doing in the marketplace, or to help them improve a service or similar. Data is presented back to our client in an aggregated, anonymised, format, unless you overtly consent to us providing them your data with any contact information appended e.g., email address, phone number and so on.   As a general rule, specific personal data of this kind will not be shown to clients.  If the small number of cases where this is a requirement, we will always tell you what data we will collect, how it will be used and request your consent beforehand.  This information would be freely given and is not usually a requirement of conducting market research, unless the research required it for a specific lawful reason e.g., to pay you your incentive after completing the survey, or to conduct face-to-face research which you would opt-in to and so on.


Information we collect automatically

If you’re accessing one of our websites

We collect IP addresses of users of our websites and we may also store your browser’s environment variables (this is freely available when you browse the web and contains information like your operating system, the device you are on, the browser version and so on). This information is kept for security reasons to allow us to block fraudulent members of the public, but also to help improve your user experience when you visit our sites, for example serving up different web pages if you’re on a mobile vs. a tablet vs. a laptop.


Information we receive from third parties

There will be occasions where our clients request that we contact individuals on their databases. This information may contain behaviour which our client may have collected on you e.g. number of times you used their services, how much you spent with them last year etc (essentially any information that you have already agreed with them that they can collect/hold about your account). Upon completion of a survey, we may append some of this information to the answers you have provided to help our client better understand their customer database, and to help us analyse the data more efficiently. However, it should be noted that, this data is generally presented to our client in an anonymised, aggregated, format and, unless the reward for completing a survey requires it, or you opted in to do so, your participation in the research (i.e., your specific identity and contact details) will never be shared.

There may also be instances where we have lawfully received your data from a sample supplier that has lawfully collected your details and has the right to sell this on. In these instances, we would be contacting you as an unknown third party, but the basis for processing is as per the above, only we would usually be provided with far less information on you, for example just a name and email address.

How do we use your personal information?

To provide a requested service or carry out a contract with you.
for example, where you have entered a competition with us and we are processing your personal data to deliver your prize or to deliver other incentive payments to you for a survey you have completed for us.

Where we have your consent
If you have signed up with us for marketing, or to receive market research surveys or other services

Where we have a legitimate interest
If we have legally received your data from a third party for the purpose of market research

Where we have a legal obligation
We may also store or use personal information where we have a legal obligation to do so

How long do we keep your personal information for?

We will only keep data for as long as reasonably necessary.

For example, we hold our client order information for 90 days following the end of a contract unless a contract with our client specifies, we must hold it for longer.

We may hold a list of survey respondents for a similar period if we need to re-contact respondents for a legitimate reason (such as to clarify answers to a particular period).

Who do we share your personal information with?

We share your personal information with trusted third parties where we have retained them to provide services that you or our clients have requested, such as recruitment for qualitative work, face-to-face interviews, or other services we are unable to provide in-house.

We share your personal information with third parties who perform functions on our behalf and who also provide services to us, such as professional advisors, IT consultants carrying out testing and development work on our business technology systems, research and mailing houses and function co-ordinators.

Where required we share your personal information with third parties to comply with a legal obligation; when we believe in good faith that an applicable law requires it; at the request of governmental authorities conducting an investigation; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to the our website, our business or the public.

What happens if you do not provide us with the information we request or ask that we stop processing your information?

If you do not provide the personal information necessary or withdraw your consent for the processing of your personal information, where this information is necessary for us to provide services to you, we will not be able to provide these services to you.

Do we make automated decisions concerning you?

We don’t perform any automated decision-making concerning clients, survey respondents or website users.

How do we treat information submitted to our site/social media for publication?

This covers situations where you submit comments or information to us for publication (e.g., comments on a blogpost on our website).  All such content submitted, uploaded, or otherwise made available on the website may be reviewed by us, and all content submitted or uploaded may be sent to third-party verification services (including, but not limited to, spam prevention services). Do not submit any content that you consider to be private or confidential.

You agree to not use this website to submit or link to any content which is defamatory, abusive, hateful, threatening, spam or spam-like, likely to offend, contains adult or objectionable content, contains personal information of others, risks copyright infringement, encourages unlawful activity, or otherwise violates any laws. You are entirely responsible for the content of, and any harm resulting from, that content any content you submit.

We may modify or remove any content submitted at any time, with or without cause, with or without notice. Requests for content to be modified or removed will be undertaken only at our discretion. We may terminate your access to all or any part of the website at any time, with or without cause, with or without notice.

By submitting content of this kind to us, you are granting us with non-exclusive, permanent, irrevocable, unlimited license to use, publish, or republish your content in connection with this website.

Do we use Cookies to collect personal data on you?

To provide better service to you on our websites, we may use cookies to collect your personal data when you browse.  In such cases permissions will be requested & you will be given the opportunity to review our cookie policy before providing consent.

What are your rights?

By law, you have a number of rights when it comes to your personal information.

We apply the data protection and privacy laws of the United Kingdom to the regulation and governance of our handling of personal data.  Your rights are outlined in detail in the relevant UK legislation (such as the UK Data Protection Act 2018). 

How will we contact you?

We may contact you by phone, email or social media in response to an enquiry or for other legitimate reasons outlined in this policy. If you prefer a particular contact means over another, please just let us know.

How can you contact us?

If you have any enquires you can contact us at: [email protected]

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